Frequently Asked Questions
Discover everything you need to know about our luxury home fragrances and artisanal candles.
How do I ensure my Baobab Collection candle burns evenly?
To ensure an even burn, always allow the candle to burn until the entire surface has become liquid. This prevents 'tunneling' and ensures you get the maximum fragrance throw and longevity from your candle.
What makes Baobab Collection candles unique?
Our candles are hand-poured into mouth-blown glass vases, making each piece a unique work of art. We use high-quality mineral wax and fragrances created by master perfumers in Grasse, France.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination and usually range from 7-14 business days.
Do you offer returns or exchanges?
Yes, we accept returns on unused and unopened items in their original packaging within 14 days of delivery. Due to the fragile nature of our products, please ensure they are securely packed for return shipping.
Can I reuse the glass vessel once the candle is finished?
Absolutely. Once the wax is depleted, you can clean the mouth-blown glass and repurpose it as a decorative vase, a storage jar, or a centerpiece, extending the life of your Baobab piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.